We use a system called askmyGP which is an easy and fast way to ask for any kind of help from the practice.
- Available from 8.00am each morning and we respond during working hours Monday to Friday. PLEASE NOTE THAT EACH AMGP REQUEST IS A GP APPOINTMENT. Once we have reached capacity, askmyGP is switched off, for clinical safety reasons, until the next day at 8.00am
- We will usually get back to you on the same day, however, it may be the next day
- You can request a particular doctor (so long as they’re working)
- You can choose to be contacted by the surgery by telephone, secure message or video call
- If we need to see you we will usually give you a face-to-face or video appointment the same or following working day
- Video consultations are provided by our own doctors through a secure link to your mobile, tablet or laptop for no extra charge
- You can register for askmyGP now, without any paperwork
If you do not have access to a smart phone or computer and would prefer to phone, one of our receptionists will take a details about the nature of your problem or request and then pass these to the GP. However you choose to get in touch, your GP will get contact you and either sort out your problem on the phone, by secure message, or arrange to see you the same day, or another day if that’s more convenient.
Please note you can no longer book a GP appointment using our previous online appointment system.
askmyGP is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).
That’s it – simple and straightforward!
We are encouraging everyone who has access to a computer, smart phone or tablet to use askmyGP:
- it saves you time
- really ill patients don’t have to wait for urgent slots at the end of surgeries
- GPs can manage their time more effectively, booking any follow-up appointments you might need and,
- it stops the 8am rush for appointments as you can contact the practice at any time during the day, and usually can be seen if needed the same day or next working day!