Non-urgent advice: Looking for askmyGP?
Booking an appointment
On the day appointments
Click for more information on Urgent (Same Day) Appointments
Routine Appointments
• Ongoing conditions (e.g. asthma, diabetes)
• Medication reviews
• Test results discussions
• General check-ups
• Smear tests, vaccinations, blood tests
Click for more information on Routine Appointments
Routine appointments
Requesting a routine appointment
Routine appointments are for medical advice and care that is not urgent. These may include:
- Smear tests, vaccinations, and blood tests
- Management of ongoing conditions (e.g. asthma, diabetes)
- Medication reviews
- Discussing test results
- General health check-ups
Online request
Complete the Routine Appointment Request Form, Monday to Friday 7am to 6:30pm.
Online Request FormBy phone
Call us on 0161 748 5559, Monday to Friday from 8am to 6:30pm.
Call the practiceIn person
Visit us and speak with a receptionist, Monday to Friday from 8am to 6:30pm.
How to find usWhen you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Please note: All phone calls are recorded for quality and safety.
On the day appointments
Requesting an on the day appointment
If you need medical help today (Monday to Friday) for a problem that is urgent but not a life-threatening emergency, please call us on 0161 748 5559 at 8am.
Our Care Navigation Team will check availability and book you into an on-the-day appointment if one is available.
We will ask the reason for your request so we can direct you to the most appropriate clinician. If we have availability we will book you into an appointment with any clinician at any time. Once all appointments have been taken, our care navigation team will offer the next available appointment or direct you to another appropriate on the day service such as Pharmacy First or NHS 111.
Visit NHS 111 Learn about Pharmacy FirstNon-urgent advice: Life-Threatening Emergency — Call 999
If you need medical help when we are closed, call NHS 111 or visit 111.nhs.uk for 24/7 advice and assistance. You can also visit the Urgent Care Centre at Trafford General Hospital daily from 8am to 8pm. To book an appointment, call 111.
What to Expect When You Contact Us
When you call the practice, our Care Navigation Team will ask a few questions to understand your health needs.
This helps us make sure you are seen by the right professional at the right time.
We use this approach to make your care more efficient and ensure priority is given where it’s most needed.
Depending on your needs, we may offer:
- A telephone consultation with a GP or nurse
- A face-to-face appointment at the practice
- Advice on self-care or signposting to other services
Seeing the Right Healthcare Professional
You may not always need to see a GP. Depending on your concern, you may be offered an appointment with a:
- Clinical Pharmacist – for medicines advice and reviews
- First Contact Physiotherapist – for muscle or joint problems
- Mental Health Practitioner or other specialists in our team
This ensures you get the most appropriate care from the right expert, often with shorter wait times.
Your appointment
However you choose to contact us, we may offer your consultation in different ways, depending on your needs.
- Phone appointment – A GP or healthcare professional will call you. These calls are now timed, and we aim to phone you as close to the scheduled time as possible.
- Face-to-face appointment – You’ll come in and see a doctor or nurse at the surgery.
- Video call – We may offer a secure video consultation, which you can join from your smartphone, tablet, or computer.
- Text or email – Sometimes we can answer your query or send advice through a secure message.
Appointments by phone, video, or message can be more flexible and often mean you get help sooner.
Please note: All phone calls are recorded for quality and safety.
If you need help with your appointment
Please let us know about any of the following:
Any other communication or access needs
For example, if you need an interpreter, easy-read materials, or wheelchair access.
Who you’d prefer to hear from
Let us know if there’s a specific doctor, nurse, or other health professional you’d like to respond.
How you’d like to be contacted
Choose from phone, face-to-face, video call, text, or email — whichever suits you best.
Cancelling or changing an appointment
To view or cancel your appointment
Cancel online via the NHS App or Patient Access
Just open your chosen app to avoid waiting in phone queues!
Call us on 0161 748 5559
Use our 24 hour ‘check and cancel service’ by calling the practice.
Reply CANCEL
Text CANCEL in reply to your appointment reminder SMS
- If you arrive late for your appointment, we may not be able to see you, and you might need to reschedule.
Missed Appointments
If you miss an appointment without letting us know, we may send you a reminder letter. If you miss three appointments without notice, we may ask you to register with a different GP.
Non-urgent advice: Why Attendance Matters
When we are closed
Out of hours and NHS 111
You can visit the Urgent Care Centre at Trafford General Hospital daily from 8am to 8pm. To book an appointment, call 111.
- Call NHS 111 or visit 111.nhs.uk
- Get advice on what to do next
- They can arrange an out-of-hours GP appointment if needed
- Available 24 hours a day, 7 days a week
Non-urgent advice: When to Seek Urgent Care
Community Pharmacies
Pharmacists can offer advice and treatment for minor illnesses like coughs, colds, sore throats, stomach issues, and aches and pains. If your symptoms suggest something more serious, they can guide you to the right healthcare professional.
Pharmacists are highly trained in medicine use, illness management, and health advice. Many pharmacies are open late and on weekends, and no appointment is needed. Most have a private consultation room for confidential discussions.
Home visits
If you are housebound and do not leave your home for any reason and need an appointment, we visit you at home if you are unwell. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon before 11.00am where possible.
Extended Access Service
Our GP Surgery works in partnership with other local GP Surgeries to provide extra appointments in the evenings and weekends. This helps to make more appointments available for our patients if we are fully booked. It also helps provide flexibility for patients who may need to arrange an appointment in the evening or at weekends if we are not open.
If you have trouble getting a GP appointment during regular hours, you can book one in the evening or on weekends at Flixton Road Medical Centre, Urmston. Appointments are available for the following times:
- Weekdays: 6:30pm – 8:00pm
- Weekends: 9:00am – 1:00pm
Appointments with a GP or nurse, including for blood tests (phlebotomy), are available.
Help with Online Services
Need help registering or booking online?
Visit our Online Services Help page or call reception for assistance.