Appointments - Davyhulme Medical Centre

ROUTINE APPOINTMENTS

Request a routine appointment with a clinician with a medical problem that will wait between 1-2 weeks.

1) use our appointment request form, this service is available between 7.00am – 10.00am Monday-Friday (excluding public holidays),
2) Phone us on 0161 748 5559, Monday to Friday from 8am to 6.30pm/ it is best to call later in the morning or afternoon to book
3) Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you contact us, our care navigation team will establish what you need help with. We will use the information you give us to choose the most suitable health professional to help you.

ON THE DAY APPOINTMENTS

To request an on the day appointment (Monday to Friday):

Phone the surgery on 0161 748 5559, at 8.00am. If we have availability we will book you into an appointment with any clinician at any time. Once all appointments have been taken, our care navigation team will offer the next available appointment or direct you to another appropriate on the day service.

However you choose to contact us, we may offer you a consultation:

by phone
face to face at the surgery
on a video call
by text or email

CANCELLING OR CHANGING AN APPOINTMENT

If you arrive late for your appointment we cannot guarantee that you will be seen and you may need to book another appointment.

If you do not attend your appointment without notifying the surgery you may be sent a letter regarding this. If you do not attend on three occasions you may be asked to register with an alternative GP.

NHS Primary Care and specifically General Practice in under significant pressure to meet patients needs; we all have a responsibility to mitigate waste as all of our appointments are important to our patients seeking assistance and care. We have changed our booking system to a ‘timed’ appointments in response to patient feedback to enable more efficient planning.

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)
using the GP online system – Patient Access
phone us on 0161 748 5559, Monday to Friday from 8am to 6.30pm
reply CANCEL to your appointment reminder text message

NHS App

A tablet computer features, showing a calendar on screen. A mobile phone covers the bottom half of the image with “View appointments” on its screen. Text reads; scroll through your calendar for days or just tap the App.

View appointments, order repeat prescriptions and much more. Manage your health the easy way with the NHS App.

Start using the NHS App today.

Patient Access

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you have any other access or communication needs

Interpreter Service

Davyhulme Medical Centre offers a LANGUAGE interpreting service and a BRITISH SIGN LANGUAGE interpreting service for routine appointments.

Interpreters have to be booked in advance and are not usually available for same day appointments.

If you need an interpreter please let the surgery know so that a note can be made on your record and we will automatically book an interpreter when you make an appointment.

HOME VISITS

If you are housebound and do not leave your home for any reason and need an appointment, we visit you at home if you are unwell. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon before 11.00am where possible.