We’re always listening to your feedback — and we’re making changes to improve your experience at the practice. Here’s how your voice has helped us take action:
🎵 You Said:
“The on-hold music is annoying!”
✅ We Did:
We’ve updated our on-hold music to something more pleasant. Thank you for your honesty!
⏰ You Said:
“We need more late appointments – not everyone can come during work hours.”
✅ We Did:
We’ve added later Practice Nurse appointments for patients who can’t attend during the day – and we’re working on adding even more flexible options.
📢 You Said:
“We didn’t know you offered weekend appointments.”
✅ We Did:
We sent out a patient survey to spread the word and are now advertising weekend appointments in the waiting room and on other platforms.
🗣️ Keep Talking to Us!
Your feedback shapes the way we deliver care. Got something to say? Let us know — together, we can keep improving.